Short Term Counselling via TalkCampus

TalkCampus defines spam as irrelevant or unsolicited messages sent over the platform, typically to a large number of users, over a short period of time, for the purposes of advertising, phishing, spreading malware, spreading misinformation and/or just generally trying to cause disruption. Oversharing and spam will be removed; including spamming social media handles, external messaging groups or links to other sites. Rule 48. Do not spam the same post or comment multiple times. If you post or comment the same content 3 or more times in a day, we will class this as spam and subsequently, this content will be removed. We will also issue suspensions or restrict your access if you continue to spam content. Rule 49. Do not spam DM’s with the same message, emoji(s), gif(s) and/or image(s). If you send the same message 3 or more times in a day, and this is flagged for review, we will class this as spam and you may lose access to direct messaging.

We're a diverse global community - please respect cultural differences so we can ensure users from all backgrounds are made to feel welcome. Hate speech, racism and cultural appropriation will not be tolerated on TalkCampus. TalkCampus defines hate speech or behaviour as content that attacks, threatens, incites violence against, or otherwise dehumanises an individual or a group on the basis of the following protected attributes: Race Ethnicity National origin Religion Caste Sexual orientation Sex Gender Gender identity Serious disease Disability Immigration status Political Orientation It’s essential to respect differences of opinion and ensure these expressions do not escalate into hate speech. The line between strong (and often controversial) opinions and hate speech can be nuanced, and influenced by the context of the post and the user’s history. Therefore, when determining whether content is intended to incite hate, both the content's context and the poster’s history will be carefully considered. Examples of hate speech include, but are not limited to: Racial slurs or racist jokes Content promoting gender-based stereotypes that could harm individuals Expressions that advocate for violence against a religious group Disparaging remarks about someone's disability Rule 7. Do not post content that may be interpreted as hate speech towards an individual or group. Rule 8. Do not tag other individuals in hate posts/comments/replies. This includes tagging a user in a post or referencing them in a comment under a post. Rule 9. Do not post content that glorifies, praises, promotes, and/or supports any hateful ideology (e.g. white supremacy, misogyny, misandry, anti-LGBTQ, antisemitism, islamophobia etc.). Rule 10. Do not post content that contains names, symbols, logos, flags, slogans, uniforms, gestures, salutes, illustrations, portraits, songs, music, lyrics, and/or other objects related to a hateful ideology. Rule 11. Do not post content that supports, promotes, or advertises conversion therapy or related programs. Rule 12. Do not post content that denies well-documented and violent events that have taken place affecting groups with protected attributes (e.g. Holocaust denial). Rule 13. Do not post claims of supremacy over a group of people with reference to other protected attributes. Rule 14. Do not share conspiracy theories used to justify hateful ideologies.

Fake news, misinformation (content that is inaccurate or false) and disputed claims that cause significant harm to individuals, our community, or the larger public regardless of intent will be removed. This includes sharing content that is significantly and deceptively altered, manipulated or fabricated, content that is shared in a deceptive manner or with false context and content that is likely to result in widespread confusion on public issues or impact public safety. Rule 50. Do not post misleading information that incites hate or prejudice. Rule 51. Do not post misleading information related to emergencies that induce panic. Rule 52. Do not post medical misinformation that can cause harm to an individual's physical health. Rule 53. Content that misleads community members about elections or other civic processes. Rule 54. Do not post conspiratorial content, these include: Content that attacks a specific person or a protected group A violent call to action Denies a violent or tragic event occurred. Rule 55. Do not share Digital Forgeries that mislead users by distorting the truth of events and cause significant harm to the subject of the video, other persons, or society. Rule 56. Do not engage in coordinated inauthentic behaviour such as the use of multiple accounts to exert influence and sway public opinion whilst misleading individuals, our community, or our systems about the account's identity, location, relationships, popularity, or purpose.

Admins are here to help. You're welcome to vent and make suggestions, but please be respectful and polite. We're all doing our best to make this community a safe and encouraging place. If you disagree with an admin, that's okay. You can appeal removals and bans but please don't abuse our staff or volunteers. You can also express your frustration about aspects of TalkCampus you do not agree with and provide feedback - just don’t get personal. To request further details following the removal of a post, select "+" on the removed post - this will give you the option to request further details from a member of the admin team. Please do not direct message our staff or volunteers requesting this information. You are also more than welcome to contact support@talklife.co with any suggestions or complaints. Rule 81. Abuse directed at staff members or volunteers will not be tolerated. Our team is here to support you and keep the platform safe. Tagging staff or volunteers in posts or comments, or sending abusive direct messages, is strictly prohibited. If you have an issue with a decision, please contact support@talklife.co. As with all members of the community, the TalkCampus team reserves the right to block you if you behave inappropriately toward them.

Don't be offensive, bully or harass others. Racism, hate speech or content targeting specific demographics will not be tolerated. Any expressions of abuse, including threats and/or degrading statements intended to mock, humiliate, embarrass, intimidate, and/or hurt an individual are not welcome on TalkCampus and will be removed. Rule 1. Content containing excessive abusive language or any form of general abuse that contributes to a hostile environment is strictly prohibited. Such content will be removed, and we will issue bans where appropriate. Remember, everyone is here to support one another - please treat each other with respect and use the block feature if you find you're not seeing eye to eye. Rule 2. Do not post content that encourages coordinated harassment - TalkCampus defines harassment as aggressive pressure or intimidation towards another user. Additionally, content that insults or belittles individuals based on personal characteristics will not be tolerated. Rule 3. Do not post content that disparages victims of violent tragedies. Rule 4. Content that depicts wilful harm or intimidation, such as cyberstalking or trolling, will be removed. TalkCampus defines a troll as a user that posts inflammatory, insincere, digressive, extraneous, or off-topic messages on our platform with the intent of provoking readers into displaying emotional responses, or manipulating others' perception. Rule 5. Content that wishes death, serious disease, or other serious harm on an individual will be removed and will result in a ban. Rule 6. TalkCampus defines racism as prejudice, discrimination, or antagonism by an individual, community, or institution against a person or people on the basis of their membership of a particular racial or ethnic group, typically one that is a minority or marginalised. Any racist content will be removed and result in an immediate ban.

If you share content that discloses illegal activity or threats of harm to others, then expect repercussions. Admins may report this to local authorities and your account could be banned. Content may be removed if it relates to activities or goods that are regulated or illegal in the majority of the region or world. In line with our responsibilities under the UK Online Safety Act 2023, we also prohibit content linked to the 17 priority illegal harms. These include: Child sexual exploitation and abuse (CSEA) Terrorism Revenge pornography Extreme pornography Fraud Sale of illegal drugs Sale of illegal weapons or firearms People smuggling Promoting or facilitating suicide Promoting or facilitating self-harm Inciting or glorifying violence Hate crime Harassment Stalking Controlling or coercive behaviour Animal cruelty Assisting illegal immigration Rule 20. Do not share content that discloses illegal activity or threats of harm to others – this can also include images. Content describing graphic gore or depicting extreme violence, which may be illegal or disturbing to the community, is also prohibited. Rule 21. Do not post or share content that promotes phishing, pyramid schemes, investment schemes with promise of high returns, fixed betting, and/or any other types of scams. Rule 22. Do not post or share content that promotes gambling. Rule 23. Do not post or share content that promotes or encourages use of drug consumption, manufacturing or selling. Rule 24. Do not post content that displays firearms, firearm accessories, ammunition, and/or explosive weapons. Content that offers the purchase, sale, trade and/or solicitation of firearms, accessories, ammunition, explosive weapons and/or instructions on how to manufacture them will also be removed. Rule 25. Do not post content that praises, promotes, glorifies, or supports violent acts or extremist organisations or individuals. Rule 26. Do not post content that encourages participation in, or intends to recruit individuals to violent extremist organisations. Rule 27. Do not post content with names, symbols, logos, flags, slogans, uniforms, gestures, salutes, illustrations, portraits, songs, music, lyrics, and/or other objects meant to represent violent extremist organisations or individuals.

Users directly messaging unsolicited nude images, or uploading nude images to their profile will be banned from the platform. TalkCampus defines nudity as content that is overtly revealing of breasts, genitals, anus, and/or buttocks, or behaviours that mimic, imply, and/or display sex acts. This also includes depictions, including digitally created or manipulated content of nudity or sexual activity. Rule 43. Do not DM unsolicited nude pictures to other users. Rule 44. Do not have nude or inappropriate pictures that mimic, imply, or display sex acts in your profile picture or gallery. Rule 45. Do not upload or send any pornographic content or offer sexual services on the platform. Links to sites such as Only Fans will also be removed. Rule 46. Do not blackmail other users. Content that threatens to reveal images of another user will be removed and you will be banned, regardless of whether these images were consented to originally. Respect other users' privacy. Rule 47. Do not attempt to manipulate users into sending you intimate or nude images. This will result in an immediate ban.

TalkCampus values the security and safety of our community and employees. We do not allow access to TalkCampus through unauthorised methods, or to obtain sensitive confidential commercial or personal information. Please do not mess with the integrity or reliability of TalkCampus - we will issue a permanent ban if we suspect a user is attempting to undermine or abuse the security of our platform. Rule 78. Do not try to access TalkCampus in an unauthorised manner, and do not create misleading versions of our platform. Rule 79. Do not distribute malicious files, links, content or messages that contain viruses, Trojan horses, worms, logic bombs, and/or other materials that may be harmful to the community or platform. Rule 80. Do not use automated scripts or code to request login credentials or other sensitive information, including non-public data, from TalkCampus or its users.

Please make sure your posts and comments are well thought out and legible. Single-word posts or posts only containing emojis or drawings created from special characters will be restricted to your followers. If you want to say ‘hi’ or ‘hello’ to the community, of course that is not a problem, just take a second to think how you can expand on these posts. Rule 69. Posts containing single words/letters or posts that contain only emojis or drawings created from special characters will be restricted to your followers.

When we issue a ban, we are banning the user, not just the account. If your account has been permanently banned, then we believe TalkCampus is not the place for you. Don't create a new account in an attempt to circumvent a ban or a suspension. If you believe you have been wronged, you can appeal the ban or contact us via support@talklife.co. Rule 64. Do not create new accounts to circumvent permanent or temporary suspensions or bans on TalkCampus. Rule 65. If an account has been permanently banned for violations of TalkCampus Rules & Guidelines, TalkCampus reserves the right to also permanently suspend any other account we believe the same account holder or entity may be operating in violation of our earlier suspension, regardless of when the other account was created.

TalkCampus defines a minor as any person under the age of 18. Our users must meet the minimum age requirements to use TalkCampus, as stipulated in our Terms of Service. If you are under 16, you are not allowed to use TalkCampus and we will ban your account. TalkCampus will take action on any content or accounts involving sexual exploitation of a minor. Sexual exploitation of minors includes any abuse of a position of power or trust for sexual purposes, including profiting financially, socially, sexually, and/or politically from the exploitation of a minor. Rule 28. Do not use TalkCampus if you are under 16. Any users that state they are underage will be banned. Rule 29. Do not create accounts pretending to be under 16. We take this seriously and any accounts lying or joking about being a minor will be banned. Rule 30. Flag and report any individual whom you know to be under 16 on TalkCampus. Please flag the content where this information is revealed for our admin team to review. Rule 31. If you come across a user that states they are under 16, do not engage with these users - flag the profile. Rule 32. Do not engage in any explicit sexual conversation with minors on TalkCampus.

TalkCampus is not a dating platform. While you're welcome to build friendships and relationships on TalkCampus - we have boundaries. We encourage users to talk about sex as it is an important part of life, however this should be done within appropriate boundaries. We are also mindful that some content may be offensive or culturally inappropriate in certain regions or may not be suitable for users of all ages. Rule 40. Do not post, comment or DM dating requests - TalkCampus is not a dating platform. Rule 41. Do not send unsolicited inappropriate messages, pictures or requests - TalkCampus defines unsolicited content as messages or images that have not been asked for or requested. This includes requesting explicit images or messages from a user out of context. Rule 42. Do not post inappropriate/sexual requests or content on TalkCampus. This includes sexting requests on the main feed. Replacing characters in the requests (such as ‘s@xting anyone?’) does not make this ok. This also includes sharing explicit details about your sex life or personal fetishes/kinks.

The fastest way to get content reviewed by our moderation team is to flag it. Do not take things into your own hands by tagging users or admins. If a post has been left up and you fundamentally believe it's by mistake, email support@talklife.co. Whilst we encourage you to flag any content that isn’t quite right, please do not spam flag - if you flag a post or user, rest assured we are looking into it. If you feel there are legitimate grounds for a suspension/ban, do not abuse the flag button in an attempt to catch the attention of an admin on shift. If the flag reasons are not appropriate, provide as much detail when flagging the content by using the ‘other’ option. To Flag a Post: Open the inappropriate post from the feed Press the '. . .' in the top right-hand corner of the screen Select "Flag this Post" Choose a reason for flagging the content (use the ‘other’ option if your flag reason is not detailed - this is a free text option) You will be notified of any action taken and have the option to appeal this decision and provide further context To Flag a Comment: Open a post from the feed Press the '. . .' in the top right-hand corner of the inappropriate comment Select "Flag this Comment" Choose a reason for flagging the content (use the ‘other’ option if your flag reason is not detailed - this is a free text option) You will be notified of any action taken and have the option to appeal this decision and provide further context To flag a Direct Message: Select the settings icon in the top right of the messaging thread. Choose "report user" Choose a reason for flagging the content (use the ‘other’ option if your flag reason is not detailed - this is a free text option) You will be notified of any action taken and have the option to appeal this decision and provide further context Rule 62. Do not abuse the flag button without good reason in an attempt to get another user banned - this creates unnecessary workload for our admin team. If you flag a user or their posts or comments more than 3 times in 24 hours without good reason, you will risk a suspension. Target flagging a user over a sustained period of time will also not be accepted. Rule 63. Please do not tag users or admins in posts you believe go against TalkCampus guidelines. This content should be flagged and will then be reviewed by the admin on shift.

TalkCampus isn't a marketplace for you to sell or promote your services. If you're a professional mental health expert, you're welcome to engage in peer support but don't promote your services. TalkCampus is also not the place to fundraise, crowdfund or advertise sponsorship sites. Rule 66. Do not promote your business, products, social media handles, surveys etc on TalkCampus. This also includes selling or buying items on the platform, sharing referral codes and posting invites to create accounts on other platforms. Such posts will be removed. Rule 67. Do not ask users to complete surveys via TalkCampus. If you are working on a research project, or would like to collaborate with TalkCampus, please contact support@talklife.co. Rule 68. Any content promoting fundraisers, crowdfunding, or sponsorship sites will be removed. Requests for money directly or through payment apps are also strictly prohibited.

We do not tolerate any type of predatory or grooming behaviour on TalkCampus. Predatory behaviors may include flattery, requests for contact on or off platform, requests for personal information, solicitation of minor sexual abuse material, sexual solicitations or comments and gift-giving. A permanent ban will be issued to any user that we believe is displaying predatory or grooming behaviour. Rule 33. Do not post or share content that solicits minors to connect with an adult on another platform, website, or other digital space. Rule 34. Do not post or share content that depicts, promotes, normalises, and/or glorifies grooming behaviour. Rule 35. Do not post or share content that solicits real-world contact between a minor and an adult or between minors with a significant age difference. Rule 36. Do not take it upon yourself to hunt out predators on the platform. Accounts created to catfish predators or accounts used to call out such activity can be very dangerous and we will ban such users. If you come across predatory or grooming behaviour on TalkCampus, please flag the content or contact support@talklife.co.

Your beliefs and culture are important. However, don't force your views on others or spam (please see spam section) scripture or views. Use your energy and passion to help and support others with your words and being available to listen. Rule 74. Do not spam religious scripture - if you post the same post more than 3 times in a day, this content will be removed. Rule 75. Do not enforce your views or beliefs onto anyone - this includes political beliefs/views. Respect other users' opinions. Rule 76. Do not invalidate someone else’s beliefs because they do not align with your own. Rule 77. Do not post political propaganda on TalkCampus. TalkCampus defines political propaganda as posts or comments intended to influence people's opinions about a particular political candidate or issue.

TalkCampus is pseudo-anonymous, and you are welcome to be anonymous. However, please don't bait people or take advantage of vulnerable people by pretending to be someone you're not. Likewise, don't use alternate accounts to bully and target yourself. TalkCampus defines catfishing as a user creating an online identity for the purposes of beginning a deceptive relationship. Rule 70. Do not create an account for the purpose of beginning a deceptive relationship. Rule 71. Alternate accounts are allowed but do not target, abuse and/or bully your own accounts. Alternate accounts are accounts created by the same user under a different username. Rule 72. Do not impersonate individuals, groups and/or organisations to mislead, confuse and/or deceive others, nor use a fake identity in a manner that disrupts the experience of others on TalkCampus. Rule 73. Do not take it upon yourself to hunt catfish on the platform. ‘Catfish Hunter’ accounts created to call out such activity can be very dangerous, and we will ban such users. If you come across such activity, please flag the content or contact support@talklife.co.

TalkCampus is a peer-to-peer support platform designed to provide a safe space for sharing and receiving support. However, it is not an emergency service and cannot assist with immediate crisis situations. If you are experiencing thoughts of harming yourself and you are not sure if you can keep yourself safe, TalkCampus may not be the right environment for you at this moment. If you are in a life-threatening situation, please contact emergency services or go to your nearest emergency department immediately. For additional support, please use the ‘I need help’ button in the sidebar. Sharing on TalkCampus needs to be safe for everyone. If you're struggling with thoughts around suicide or self-harm, you can share how you're feeling, seek advice on how to cope with the thoughts and urges and share your journey of recovery. Please refrain from sharing graphic or explicit details of self-harm or suicide. Do not share photos, self-harm methodologies, or any specifics about how you self-harm, or plan to self-harm. Such content can be harmful to others and will be actively moderated and removed. Content that promotes disordered eating behaviours, likely to cause adverse health outcomes, is also not allowed on TalkCampus. This includes content expressing desire for an eating disorder, sharing tips or coaching on disordered eating, and participation in unhealthy body measurement challenges. Click here to get professional help now Rule 15. Do not post content that promotes, normalizes, encourages, or glorifies self-harm in any form. This includes, but is not limited to, sharing graphic or explicit details, methods, or instructions related to self-harm. Rule 16. Do not post content that promotes, normalizes, encourages, or glorifies suicide in any form. This includes, but is not limited to, sharing graphic or explicit details, methods, or instructions related to suicide. Do not share goodbye messages, abbreviations (e.g., "kms"), or make any casual remarks about suicide (e.g. my bus was late, kill me now), regardless of detail or graphic nature. Rule 17. Do not share suicide or self-harm games, dares, challenges, pacts, or hoaxes. Rule 18. Do not share content that depicts, promotes, normalizes, encourages or glorifies disordered eating behaviours, including dangerous weight loss or 'thinness'. Sharing tips, coaching advice, or specific measures (calories, weight, body measurements etc.) related to disordered eating will be removed. Rule 19. Do not seek or provide medical advice, including sharing names or details of specific medication you might be taking on TalkCampus. Such discussions require professional guidance and are not appropriate for this platform so will be removed. TalkCampus isn’t the correct place for users to discuss medication.

Respect the privacy of others. Revealing private information (doxing) of another TalkCampus member will not be tolerated. TalkCampus defines doxing as the act of collecting and publishing personal data or personally identifiable information (PII) for malicious purposes. Don't be a detective and bully people into revealing more information than they are comfortable sharing. At the same time, do not share your own personally identifiable information on the platform. TalkCampus cannot control what information you share via direct messages - be careful and think about the details you are sharing with others. Check out our privacy policy for more information around privacy on TalkCampus. Please be aware that TalkCampus is a pseudo-anonymous platform for students to connect from institutions around the world. Please do not mention your place of study in posts or use identifiable usernames or profile images. Rule 57. Do not post content that threatens to reveal personal data or personally identifiable information, including residential address, private email address, private phone number, bank statements, social security numbers and/or passport numbers on TalkCampus. Rule 58. Do not post your place of study, own phone number, banking info, or location on TalkCampus. Also, do not request this information from other users. Rule 59. Do not threaten or blackmail an individual or make threats to hack an individual's account. Rule 60. Do not post content that incites or encourages others to hack or reveal another person's account, personal data, or personally identifiable information (PII). Rule 61. Do not share an individual's account, personal data, or personally identifiable information to encourage others to abuse, troll, or harass that individual.

TELUS Health Student Community is a peer-to-peer support platform designed to provide a safe space for sharing and receiving support. However, it is not an emergency service and cannot assist with immediate crisis situations. If you are experiencing thoughts of harming yourself and you are not sure if you can keep yourself safe, TELUS Health Student Community may not be the right environment for you at this moment. If you are in a life-threatening situation, please contact emergency services or go to your nearest emergency department immediately. For additional support, please use the ‘I need help’ button in the sidebar. Sharing on TELUS Health Student Community needs to be safe for everyone. If you're struggling with thoughts around suicide or self-harm, you can share how you're feeling, seek advice on how to cope with the thoughts and urges and share your journey of recovery. Please refrain from sharing graphic or explicit details of self-harm or suicide. Do not share photos, self-harm methodologies, or any specifics about how you self-harm, or plan to self-harm. Such content can be harmful to others and will be actively moderated and removed. Content that promotes disordered eating behaviours, likely to cause adverse health outcomes, is also not allowed on TELUS Health Student Community. This includes content expressing desire for an eating disorder, sharing tips or coaching on disordered eating, and participation in unhealthy body measurement challenges. Rule 15. Do not post content that promotes, normalizes, encourages, or glorifies self-harm in any form. This includes, but is not limited to, sharing graphic or explicit details, methods, or instructions related to self-harm. Rule 16. Do not post content that promotes, normalizes, encourages, or glorifies suicide in any form. This includes, but is not limited to, sharing graphic or explicit details, methods, or instructions related to suicide. Do not share goodbye messages, abbreviations (e.g., "kms"), or make any casual remarks about suicide (e.g. my bus was late, kill me now), regardless of detail or graphic nature. Rule 17. Do not share suicide or self-harm games, dares, challenges, pacts, or hoaxes. Rule 18. Do not share content that depicts, promotes, normalizes, encourages or glorifies disordered eating behaviours, including dangerous weight loss or 'thinness'. Sharing tips, coaching advice, or specific measures (calories, weight, body measurements etc.) related to disordered eating will be removed. Rule 19. Do not seek or provide medical advice, including sharing names or details of specific medication you might be taking on TELUS Health Student Community. Such discussions require professional guidance and are not appropriate for this platform so will be removed. TELUS Health Student Community isn’t the correct place for users to discuss medication.

The fastest way to get content reviewed by our moderation team is to flag it. Do not take things into your own hands by tagging users or admins. If a post has been left up and you fundamentally believe it's by mistake, email support@talklife.co. Whilst we encourage you to flag any content that isn’t quite right, please do not spam flag - if you flag a post or user, rest assured we are looking into it. If you feel there are legitimate grounds for a suspension/ban, do not abuse the flag button in an attempt to catch the attention of an admin on shift. If the flag reasons are not appropriate, provide as much detail when flagging the content by using the ‘other’ option. To Flag a Post: Open the inappropriate post from the feed Press the '. . .' in the top right-hand corner of the screen Select "Flag this Post" Choose a reason for flagging the content (use the ‘other’ option if your flag reason is not detailed - this is a free text option). You will be notified of any action taken and have the option to appeal this decision and provide further context To Flag a Comment: Open a post from the feed Press the '. . .' in the top right-hand corner of the inappropriate comment Select "Flag this Comment" Choose a reason for flagging the content (use the ‘other’ option if your flag reason is not detailed - this is a free text option) You will be notified of any action taken and have the option to appeal this decision and provide further context To flag a Direct Message: Select the settings icon in the top right of the messaging thread. Choose "report user" Choose a reason for flagging the content (use the ‘other’ option if your flag reason is not detailed - this is a free text option) You will be notified of any action taken and have the option to appeal this decision and provide further context Rule 62. Do not abuse the flag button without good reason in an attempt to get another user banned - this creates unnecessary workload for our admin team. If you flag a user or their posts or comments more than 3 times in 24 hours without good reason, you will risk a suspension. Target flagging a user over a sustained period of time will also not be accepted. Rule 63. Please do not tag users or admins in posts you believe go against TELUS Health Student Community guidelines. This content should be flagged and will then be reviewed by the admin on shift.

We're a diverse global community - please respect cultural differences so we can ensure users from all backgrounds are made to feel welcome. Hate speech, racism and cultural appropriation will not be tolerated on TELUS Health Student Community. TELUS Health Student Community defines hate speech or behaviour as content that attacks, threatens, incites violence against, or otherwise dehumanises an individual or a group on the basis of the following protected attributes: Race Ethnicity National origin Religion Caste Sexual orientation Sex Gender Gender identity Serious disease Disability Immigration status Political Orientation It’s essential to respect differences of opinion and ensure these expressions do not escalate into hate speech. The line between strong (and often controversial) opinions and hate speech can be nuanced, and influenced by the context of the post and the user’s history. Therefore, when determining whether content is intended to incite hate, both the content's context and the poster’s history will be carefully considered. Examples of hate speech include, but are not limited to: Racial slurs or racist jokes Content promoting gender-based stereotypes that could harm individuals Expressions that advocate for violence against a religious group Disparaging remarks about someone's disability Rule 7. Do not post content that may be interpreted as hate speech towards an individual or group. Rule 8. Do not tag other individuals in hate posts/comments/replies. This includes tagging a user in a post or referencing them in a comment under a post. Rule 9. Do not post content that glorifies, praises, promotes, and/or supports any hateful ideology (e.g. white supremacy, misogyny, misandry, anti-LGBTQ, antisemitism, islamophobia etc.). Rule 10. Do not post content that contains names, symbols, logos, flags, slogans, uniforms, gestures, salutes, illustrations, portraits, songs, music, lyrics, and/or other objects related to a hateful ideology. Rule 11. Do not post content that supports, promotes, or advertises conversion therapy or related programs. Rule 12. Do not post content that denies well-documented and violent events that have taken place affecting groups with protected attributes (e.g. Holocaust denial). Rule 13. Do not post claims of supremacy over a group of people with reference to other protected attributes. Rule 14. Do not share conspiracy theories used to justify hateful ideologies.

When we issue a ban, we are banning the user, not just the account. If your account has been permanently banned, then we believe TELUS Health Student Community is not the place for you. Don't create a new account in an attempt to circumvent a ban or a suspension. If you believe you have been wronged, you can appeal the ban or contact us via support@talklife.co. Rule 64. Do not create new accounts to circumvent permanent or temporary suspensions or bans on TELUS Health Student Community. Rule 65. If an account has been permanently banned for violations of TELUS Health Student Community Rules & Guidelines, TELUS Health Student Community reserves the right to also permanently suspend any other account we believe the same account holder or entity may be operating in violation of our earlier suspension, regardless of when the other account was created.

TELUS Health Student Community defines a minor as any person under the age of 18. Our users must meet the minimum age requirements to use TELUS Health Student Community, as stipulated in our Terms of Service. If you are under 16, you are not allowed to use TELUS Health Student Community and we will ban your account. TELUS Health Student Community will take action on any content or accounts involving sexual exploitation of a minor. Sexual exploitation of minors includes any abuse of a position of power or trust for sexual purposes, including profiting financially, socially, sexually, and/or politically from the exploitation of a minor. Rule 28. Do not use TELUS Health Student Community if you are under 16. Any users that state they are underage will be banned. Rule 29. Do not create accounts pretending to be under 16. We take this seriously and any accounts lying or joking about being a minor will be banned. Rule 30. Flag and report any individual whom you know to be under 16 on TELUS Health Student Community. Please flag the content where this information is revealed for our admin team to review. Rule 31. If you come across a user that states they are under 16, do not engage with these users - flag the profile. Rule 32. Do not engage in any explicit sexual conversation with minors on TELUS Health Student Community.

TELUS Health Student Community isn't a marketplace for you to sell or promote your services. If you're a professional mental health expert, you're welcome to engage in peer support but don't offer therapy on our platform. TELUS Health Student Community is also not the place to fundraise, crowdfund or advertise sponsorship sites. Rule 66. Do not promote your business, products, social media handles, surveys etc on TELUS Health Student Community. This also includes selling or buying items on the platform, sharing referral codes and posting invites to create accounts on other platforms. Such posts will be removed. Rule 67. Do not ask users to complete surveys via TELUS Health Student Community. If you are working on a research project, or would like to collaborate with TELUS Health Student Community, please contact support@talklife.co. Rule 68. Any content promoting fundraisers, crowdfunding, or sponsorship sites will be removed. Requests for money directly or through payment apps are also strictly prohibited.

Please make sure your posts and comments are well thought out and legible. Single-word posts or posts only containing emojis or drawings created from special characters will be restricted to your followers. If you want to say ‘hi’ or ‘hello’ to the community, of course that is not a problem, just take a second to think how you can expand on these posts. Rule 69. Posts containing single words/letters or posts that contain only emojis or drawings created from special characters will be restricted to your followers.

If you share content that discloses illegal activity or threats of harm to others, then expect repercussions. Admins may report this to local authorities and your account could be banned. Content may be removed if it relates to activities or goods that are regulated or illegal in the majority of the region or world. In line with our responsibilities under the UK Online Safety Act 2023, we also prohibit content linked to the 17 priority illegal harms. These include: Child sexual exploitation and abuse (CSEA) Terrorism Revenge pornography Extreme pornography Fraud Sale of illegal drugs Sale of illegal weapons or firearms People smuggling Promoting or facilitating suicide Promoting or facilitating self-harm Inciting or glorifying violence Hate crime Harassment Stalking Controlling or coercive behaviour Animal cruelty Assisting illegal immigration Rule 20. Do not share content that discloses illegal activity or threats of harm to others – this can also include images. Content describing graphic gore or depicting extreme violence, which may be illegal or disturbing to the community, is also prohibited. Rule 21. Do not post or share content that promotes phishing, pyramid schemes, investment schemes with promise of high returns, fixed betting, and/or any other types of scams. Rule 22. Do not post or share content that promotes gambling. Rule 23. Do not post or share content that promotes or encourages use of drug consumption, manufacturing or selling. Rule 24. Do not post content that displays firearms, firearm accessories, ammunition, and/or explosive weapons. Content that offers the purchase, sale, trade and/or solicitation of firearms, accessories, ammunition, explosive weapons and/or instructions on how to manufacture them will also be removed. Rule 25. Do not post content that praises, promotes, glorifies, or supports violent acts or extremist organisations or individuals. Rule 26. Do not post content that encourages participation in, or intends to recruit individuals to violent extremist organisations. Rule 27. Do not post content with names, symbols, logos, flags, slogans, uniforms, gestures, salutes, illustrations, portraits, songs, music, lyrics, and/or other objects meant to represent violent extremist organisations or individuals.

Users directly messaging unsolicited nude images, or uploading nude images to their profile will be banned from the platform. TELUS Health Student Community defines nudity as content that is overtly revealing of breasts, genitals, anus, and/or buttocks, or behaviours that mimic, imply, and/or display sex acts. This also includes depictions, including digitally created or manipulated content of nudity or sexual activity. Rule 43. Do not DM unsolicited nude pictures to other users. Rule 44. Do not have nude or inappropriate pictures that mimic, imply, or display sex acts in your profile picture or gallery. Rule 45. Do not upload or send any pornographic content or offer sexual services on the platform. Links to sites such as Only Fans will also be removed. Rule 46. Do not blackmail other users. Content that threatens to reveal images of another user will be removed and you will be banned, regardless of whether these images were consented to originally. Respect other users' privacy. Rule 47. Do not attempt to manipulate users into sending you intimate or nude images. This will result in an immediate ban.

We do not tolerate any type of predatory or grooming behaviour on TELUS Health Student Community. Predatory behaviors may include flattery, requests for contact on or off platform, requests for personal information, solicitation of minor sexual abuse material, sexual solicitations or comments and gift-giving. A permanent ban will be issued to any user that we believe is displaying predatory or grooming behaviour. Rule 33. Do not post or share content that solicits minors to connect with an adult on another platform, website, or other digital space. Rule 34. Do not post or share content that depicts, promotes, normalises, and/or glorifies grooming behaviour. Rule 35. Do not post or share content that solicits real-world contact between a minor and an adult or between minors with a significant age difference. Rule 36. Do not take it upon yourself to hunt out predators on the platform. Accounts created to catfish predators or accounts used to call out such activity can be very dangerous and we will ban such users. If you come across predatory or grooming behaviour on TELUS Health Student Support Community, please flag the content or contact support@talklife.co.

Don't be offensive, bully or harass others. Racism, hate speech or content targeting specific demographics will not be tolerated. Any expressions of abuse, including threats and/or degrading statements intended to mock, humiliate, embarrass, intimidate, and/or hurt an individual are not welcome on TELUS Health Student Community and will be removed. Rule 1. Content containing excessive abusive language or any form of general abuse that contributes to a hostile environment is strictly prohibited. Such content will be removed, and we will issue bans where appropriate. Remember, everyone is here to support one another - please treat each other with respect and use the block feature if you find you're not seeing eye to eye. Rule 2. Do not post content that encourages coordinated harassment - TELUS Health Student Community defines harassment as aggressive pressure or intimidation towards another user. Additionally, content that insults or belittles individuals based on personal characteristics will not be tolerated. Rule 3. Do not post content that disparages victims of violent tragedies. Rule 4. Content that depicts wilful harm or intimidation, such as cyberstalking or trolling, will be removed. TELUS Health Student Community defines a troll as a user that posts inflammatory, insincere, digressive, extraneous, or off-topic messages on our platform with the intent of provoking readers into displaying emotional responses, or manipulating others' perception. Rule 5. Content that wishes death, serious disease, or other serious harm on an individual will be removed and will result in a ban. Rule 6. TELUS Health Student Community defines racism as prejudice, discrimination, or antagonism by an individual, community, or institution against a person or people on the basis of their membership of a particular racial or ethnic group, typically one that is a minority or marginalised. Any racist content will be removed and result in an immediate ban.

TELUS Health Student Community values the security and safety of our community and employees. We do not allow access to TELUS Health Student Community through unauthorised methods, or to obtain sensitive confidential commercial or personal information. Please do not mess with the integrity or reliability of TELUS Health Student Community - we will issue a permanent ban if we suspect a user is attempting to undermine or abuse the security of our platform. Rule 78. Do not try to access TELUS Health Student Community in an unauthorised manner, and do not create misleading versions of our platform. Rule 79. Do not distribute malicious files, links, content or messages that contain viruses, Trojan horses, worms, logic bombs, and/or other materials that may be harmful to the community or platform. Rule 80. Do not use automated scripts or code to request login credentials or other sensitive information, including non-public data, from TELUS Health Student Community or its users.

Fake news, misinformation (content that is inaccurate or false) and disputed claims that cause significant harm to individuals, our community, or the larger public regardless of intent will be removed. This includes sharing content that is significantly and deceptively altered, manipulated or fabricated, content that is shared in a deceptive manner or with false context and content that is likely to result in widespread confusion on public issues or impact public safety. Rule 50. Do not post misleading information that incites hate or prejudice. Rule 51. Do not post misleading information related to emergencies that induce panic. Rule 52. Do not post medical misinformation that can cause harm to an individual's physical health. Rule 53. Content that misleads community members about elections or other civic processes. Rule 54. Do not post conspiratorial content, these include: Content that attacks a specific person or a protected group A violent call to action Denies a violent or tragic event occurred. Rule 55. Do not share Digital Forgeries that mislead users by distorting the truth of events and cause significant harm to the subject of the video, other persons, or society. Rule 56. Do not engage in coordinated inauthentic behaviour such as the use of multiple accounts to exert influence and sway public opinion whilst misleading individuals, our community, or our systems about the account's identity, location, relationships, popularity, or purpose.

Your beliefs and culture are important. However, don't force your views on others or spam (please see spam section) scripture or views. Use your energy and passion to help and support others with your words and being available to listen. Rule 74. Do not spam religious scripture - if you post the same post more than 3 times in a day, this content will be removed. Rule 75. Do not enforce your views or beliefs onto anyone - this includes political beliefs/views. Respect other users' opinions. Rule 76. Do not invalidate someone else’s beliefs because they do not align with your own. Rule 77. Do not post political propaganda on TELUS Health Student Community. TELUS Health Student Community defines political propaganda as posts or comments intended to influence people's opinions about a particular political candidate or issue.

TELUS Health Student Community is not a dating platform. While you're welcome to build friendships and relationships on TELUS Health Student Community - we have boundaries. We encourage users to talk about sex as it is an important part of life, however this should be done within appropriate boundaries. We are also mindful that some content may be offensive or culturally inappropriate in certain regions or may not be suitable for users of all ages. Rule 40. Do not post, comment or DM dating requests - TELUS Health Student Community is not a dating platform. Rule 41. Do not send unsolicited inappropriate messages, pictures or requests - TELUS Health Student Community defines unsolicited content as messages or images that have not been asked for or requested. This includes requesting explicit images or messages from a user out of context. Rule 42. Do not post inappropriate/sexual requests or content on TELUS Health Student Community. This includes sexting requests on the main feed. Replacing characters in the requests (such as ‘s@xting anyone?’) does not make this ok. This also includes sharing explicit details about your sex life or personal fetishes/kinks.

Respect the privacy of others. Revealing private information (doxing) of another TELUS Health Student Community member will not be tolerated. TELUS Health Student Community defines doxing as the act of collecting and publishing personal data or personally identifiable information (PII) for malicious purposes. Don't be a detective and bully people into revealing more information than they are comfortable sharing. At the same time, do not share your own personally identifiable information on the platform. TELUS Health Student Community cannot control what information you share via direct messages - be careful and think about the details you are sharing with others. Check out our privacy policy for more information around privacy on TELUS Health Student Community. Please be aware that TELUS Health Student Community is a pseudo-anonymous platform for students to connect from institutions around the world. Please do not mention your place of study in posts or use identifiable usernames or profile images. Rule 57. Do not post content that threatens to reveal personal data or personally identifiable information, including residential address, private email address, private phone number, bank statements, social security numbers and/or passport numbers on TELUS Health Student Community. Rule 58. Do not post your own phone number, banking info, or location on TELUS Health Student Community. Also, do not request this information from other users. Rule 59. Do not threaten to blackmail an individual or to hack an individual's account. Rule 60. Do not post content that incites or encourages others to hack or reveal another person's account, personal data, or personally identifiable information (PII). Rule 61. Do not share an individual's account, personal data, or personally identifiable information to encourage others to abuse, troll, or harass that individual.

TELUS Health Student Community is pseudo-anonymous, and you are welcome to be anonymous. However, please don't bait people or take advantage of vulnerable people by pretending to be someone you're not. Likewise, don't use alternate accounts to bully and target yourself. TELUS Health Student Community defines catfishing as a user creating an online identity for the purposes of beginning a deceptive relationship. Rule 70. Do not create an account for the purpose of beginning a deceptive relationship. Rule 71. Alternate accounts are allowed but do not target, abuse and/or bully your own accounts. Alternate accounts are accounts created by the same user under a different username. Rule 72. Do not impersonate individuals, groups and/or organisations to mislead, confuse and/or deceive others, nor use a fake identity in a manner that disrupts the experience of others on TELUS Health Student Community. Rule 73. Do not take it upon yourself to hunt catfish on the platform. ‘Catfish Hunter’ accounts created to call out such activity can be very dangerous, and we will ban such users. If you come across such activity, please flag the content or contact support@talklife.co.

Admins are here to help. You're welcome to vent and make suggestions, but please be respectful and polite. We're all doing our best to make this community a safe and encouraging place. If you disagree with an admin, that's okay. You can appeal removals and bans but please don't abuse our staff or volunteers. You can also express your frustration about aspects of TELUS Health Student Community you do not agree with and provide feedback - just don’t get personal. To request further details following the removal of a post, select "+" on the removed post - this will give you the option to request further details from a member of the admin team. Please do not direct message our staff or volunteers requesting this information. You are also more than welcome to contact support@talklife.co with any suggestions or complaints. Rule 81. Abuse directed at staff members or volunteers will not be tolerated. Our team is here to support you and keep the platform safe. Tagging staff or volunteers in posts or comments, or sending abusive direct messages, is strictly prohibited. If you have an issue with a decision, please contact support@talklife.co. As with all members of the community, the TELUS Health Student Community team reserves the right to block you if you behave inappropriately toward them.

TELUS Health Student Community defines spam as irrelevant or unsolicited messages sent over the platform, typically to a large number of users, over a short period of time, for the purposes of advertising, phishing, spreading malware, spreading misinformation and/or just generally trying to cause disruption. Oversharing and spam will be removed; including spamming social media handles, external messaging groups or links to other sites. Rule 48. Do not spam the same post or comment multiple times. If you post or comment the same content 3 or more times in a day, we will class this as spam and subsequently, this content will be removed. We will also issue suspensions or restrict your access if you continue to spam content. Rule 49. Do not spam DM’s with the same message, emoji(s), gif(s) and/or image(s). If you send the same message 3 or more times in a day, and this is flagged for review, we will class this as spam and you may lose access to direct messaging.

We're frequently looking for volunteers! Applications for Buddy roles are open once a month so keep an eye out within the app for our Volunteer Application announcements. You must be 16+ to be a Buddy. Applicants will be required to fill out a short questionnaire, participate in a scheduled video call interview, and if selected, undergo training to fulfil the role of a TalkCampus Buddy.

Yes, you are free to leave the volunteer position at any time. We also encourage you to take breaks where needed so that you can prioritize your own mental health. We are able to temporarily remove your volunteer status if you need a break so that you don’t feel any pressure to continue whilst you take care of yourself.

A TalkCampus buddy takes part in our unique online training course in peer support. We’ll teach you how to support others online including how to encourage people to open up, how to respond to someone who is struggling, how to know your own boundaries and critically, how to look after yourself and practice self-care. You will be required to spend 5-6 hours per week performing your buddy duties on TalkCampus.

No, being a buddy is a voluntary role.

TalkCampus is your safe community to talk to other students around the world like you! Our peer support app is available on both mobile and desktop, giving you an anonymous space for getting support and sharing how you really feel.

Absolutely! We encourage all our volunteers to continue to use TalkCampus to get support as well as to give support.

As a volunteer at TalkCampus you will get: To become part of an awesome volunteer community A free unlimited hero subscription Certificates for your time as a volunteer Access to plenty of fun workshops and volunteer sessions

We ask you to do a face to face Zoom meeting so that we can verify your identity and get to know you better. If you do not want to do a video meeting, unfortunately we cannot take your application any further.

TalkCampus buddy training is carried out in small groups and is made up of several modules, completed in your own time, at your own pace. The modules consist of videos, written information and a quiz to help you put into practice what you have learnt. You can log on at any time, day or night, to complete the online training and support will be on hand if you have any queries. Depending on the pace and size of the group, training can take anywhere between 1-2 weeks.

Yes! There are many mature students in the community, often studying part-time or remotely. TalkCampus is a great way to help people feel connected to their place of study and foster communities, making it easier for mature students to feel included and connected. The fact that TalkCampus is accessible on desktop and mobile and available round the clock can also help those students juggling busy lives.

Becoming a mental health volunteer is a fantastic opportunity for your students. Whether as part of their course or as a desire to learn new skills and give something back, students can take part in our online peer support training and become buddies on TalkCampus. This is a flexible, enjoyable way for students to give back by volunteering whilst juggling the demands of student life. We teach valuable life skills across active listening, conveying empathy online, boundaries, and self-care. We offer full training, ongoing support, and clinical supervision as standard.

Yes! TalkCampus is a global platform for students from all over the world. We can support your entire student population wherever they are. TalkCampus works well for students who are studying overseas as they can often feel isolated and struggle being away from home.

The benefits of peer support are wide-ranging and well-evidenced. Peer support can be an effective mechanism to support people with anxiety, depression, addiction and many other mental health issues. Participating in peer-to-peer support has been linked to an increased ability to cope, a greater sense of wellbeing and resilience, higher levels of self-esteem and confidence. Since using our platform: Over 70% of students feel less isolated 79% feel more able to cope with life 82% feel more understood

TalkCampus combines unique machine-learning classifiers with a combination of Trust & Safety experts and clinical staff to provide real-time escalation and moderation at a massive scale. We identify within milliseconds whether a student is at risk and use this information to provide timely, relevant support.

Rather the contrary! In our experience, TalkCampus takes the pressure off existing services, providing upstream support for students and ensuring that they receive help while waiting for counseling services. Our safeguarding and escalation procedures are extremely robust and we work with you to devise reporting and escalation that works for your institution.

TalkCampus has been built from the ground up solely for students. We don’t feel that it is safe for students to be engaging with other demographics through the platform. That’s why they are required to sign in and verify their student status before using the platform.

TalkCampus is based on peer support with students supporting students. However, TalkCampus is safeguarded by our professional team of Trust & Safety experts and clinical staff who are constantly monitoring the platform.

We know how important reporting is and we offer extensive de-identified quarterly reporting across both engagement and sentiment on the platform, benchmarking your students against the community as a whole and providing you with valuable feedback. We also provide real time incident reporting.

TalkCampus is a peer support platform accessible from mobile and desktop where students from around the world come together to give and get support within a safe, supportive infrastructure.

TalkCampus is not a crisis support service. However, we support students to discuss difficult feelings with strict community guidelines in place to ensure this is done safely. If we identify that a student is at risk of harm, we escalate them in real time to relevant crisis support, including informing their place of study via a customizable escalation pathway.

Yes! That’s the beauty of a global student community. TalkCampus has users located all over the world, across multiple time zones, so there will always be someone online ready to connect with your students. Additionally, our global safety team is working around the clock and will be available to intervene in real time if a student is struggling.

The TalkCampus app can be downloaded from Google Play and the App Store, and it’s also accessible from desktop here. Once you sign up to TalkCampus with your college/university, your entire student body will have instant, ongoing access to the platform using their university email address.

It is informal support shared between peers rather than professionals. Peer support relies on students using their own personal experiences to help each other. It provides a sense of connection that’s essential for our mental, emotional, and physical wellbeing.

Data is collected and used for the purpose of gathering insights on how the platform is being used. Your TalkCampus data is de-identified, and never shared with third parties or advertisers. We encourage you to learn more about how we use your data through our privacy policy which can be found here.

TalkCampus has a number of mechanisms that make it safe to use, including tools for anonymously reporting bullying and inappropriate or concerning posts. These alert administrators and moderators take appropriate action to review and resolve any issues raised.

TalkCampus is primarily an English speaking network, however, our TalkCampus Buddies can support you across 26 languages including Swedish, Dutch, Arabic, German, Russian, Slovak, Czech, Polish, Hindi, Korean, Odia, Bengali, Urdu, Spanish, Tswana, Afrikaans, Cantonese, Mandarin, French, Greek & Portuguese.

If you believe your life or the life of someone you know is in danger and are in need of urgent help, please see Additional Resources where there is more information and links to global crisis support centers around the world.

Of course! Please email us on support@talklife.co.

TalkCampus Admins TalkCampus has a global safety team working around the clock to remove inappropriate content, and users within seconds. Administrators are professional staff trained in moderation and safeguarding. Administrators review flagged content and content removed by the Moderators and have oversight of the platform 24/7. Administrators can also suspend and ban users. Moderators A moderator is a TalkLife volunteer who has gone through a thorough recruitment, training and assessment process to be able to remove content on TalkLife. Moderators remove content that is against the TalkLife Community Guidelines. Everything that is removed by a moderator is reviewed by an administrator. Moderators are members of the TalkLife community that want to give back and support others. TalkCampus buddies/trained volunteers A buddy is a volunteer from the TalkCampus community who wants to give back and support others. TalkCampus volunteers go through training and assessment and learn how to support others online including active listening, conveying empathy and self-care. Buddies are there to welcome you in the community and support you as you work through the ups and downs of life. TalkLife Clarity AI TalkCampus is monitored by the TalkLife Clarity AI and moderation engine. TalkLife Clarity uses machine learning models to classify content shared on TalkCampus in order to facilitate faster support and provide additional moderation when needed.

Your privacy matters to us. Please find the TalkCampus Privacy Policy here.

The reason we ask you to use your official university or college email address is for one purpose only: authentication and verification of your student status. TalkCampus is a network exclusively for students and using your University or College email address is the most reliable way to make sure no one else can gain access to the platform. This means it remains a safe space for the community it is intended for. Please be reassured that TalkCampus is a confidential third party support service where your identity is protected. TalkCampus will not share personal identifying details or interactions of those using the platform, either with the University or any other third parties.

The ONLY circumstance under which anonymity may be broken is if a student expresses explicit intent to harm oneself or others. If this is the case, we will reach out to you and support you to contact relevant places for you to get help. We will also be in touch with your University or College to make them aware if they have agreed that they would like us to do this.

We collect data to understand how students are using TalkCampus, but don’t worry- it’s de-identified and never shared with third parties or advertisers. For more on this, check out our privacy policy.

TalkCampus trains students from our partner institutions to become community peer supporters via an online training programme. We call them TalkCampus Buddies.The programme equips students who want to support others with the knowledge, skills, and confidence to help others both online and in their day-to-day lives.You can read more about the volunteering programme here.

Drop us an email at support@talklife.co.

TalkCampus is primarily an English speaking network, however, our TalkCampus Buddies offer support across 26 languages including Swedish, Dutch, Arabic, German, Russian, Slovak, Czech, Polish, Hindi, Korean, Odia, Bengali, Urdu, Spanish, Tswana, Afrikaans, Cantonese, Mandarin, French, Greek & Portuguese.

We ask for your university email to verify that you’re a student—this helps keep TalkCampus a safe, student-only space. Rest assured, your identity and personal details are confidential and won’t be shared with your school or anyone else.

Your privacy matters! The ONLY circumstance under which anonymity may be broken is if you express explicit intent to harm yourself or others. If this is the case, we will reach out to you and help you get the support from the right places. We will also be in touch with your University or College to make them aware if they have agreed that they would like us to do that.

TalkCampus is your safe community to talk to other students around the world like you! Our peer support app is available on both mobile and desktop, giving you an anonymous space for getting support and sharing how you really feel.

We take safety seriously. The app has tools to report bullying and any inappropriate content anonymously. Our team of administrators and moderators steps in to check things out and resolve any issues reported.

It is informal support shared between peers (other students) rather than professionals. It’s all about connecting with people who get what you’re going through and building a supportive community together.

If you believe you or someone you know is in immediate danger and need urgent help, please see Additional Resources for links to global crisis support centers.

The TalkCampus app can be downloaded from Google Play and the App Store, and it’s also accessible from desktop here. If your institution is signed up, all you need to do is log in to create an account using your University email address.

TalkCampus is just for students, with support available 24/7 in 26 different languages. Whether you're on campus, studying abroad, doing online classes, or you're a mature student, TalkCampus is here for you if your institution is signed up.

You will receive a certain number of sessions, approved by your institution, however asynchronous messaging sessions don’t have a start and end time so alternative data is used to count how many ‘sessions’ you have had (equivalent to time spent with your therapist). Each 500 word exchange counts as one session.

Counselling, also referred to as therapy, is a talking therapy that involves a trained practitioner listening to you and helping you find ways to deal with emotional issues. The process can help change how you are feeling, and for many people they find that they learn some new ways of coping which also helps them to feel better.

You have the ability to change therapists whenever you want. You will just need to let BetterHelp support know and they will support you in finding another. You do not need to notify the therapist, if you do not feel comfortable. Please note your session limit will still apply, e.g. if you had 6 sessions and used 3 with your first therapist, you will have 3 left to use with the second therapist.

We understand that sometimes things can take a bit longer. The process for session extensions will vary a little depending on what your institution have agreed with us.

Therapy may be right for you if you're looking to improve the quality of your life and your mental health. We have therapists who specialise in specific issues such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self esteem, and more.

You can receive Therapy in four ways: Video conferencing with your therapist where you see each other and talk with each other in a virtual face-to-face setting (similar to Zoom or FaceTime). Phone calls using your landline or mobile, no matter where you are. Synchronous messaging; A real time, written conversation with your therapist at a time you’ve both agreed. Asynchronous messaging; at your own pace, and on your own schedule, where you and your therapist exchange messages throughout the week. You can use different ways at different times as you wish, based on your needs, availability, and convenience. After you have signed up, you will be taken through a simple process to set up your preferences. Please be aware that if you message back and forth with your therapist outside of a video or phone session this may be counted as one of your assigned sessions.

BetterHelp is not a crisis service. If you experience thoughts and feelings around harming yourself, it is really important that you seek in person help, whether that is from your university, the emergency services or your doctor.

In most cases, Therapy is confidential, and your therapist will not share what you discuss with anyone else. However, there are a few exceptions. For instance, if someone shows a clear intention to seriously harm themselves or if someone else is at risk, the therapist is required to inform emergency services or the relevant authorities to ensure safety. Please discuss with your therapist their legal obligations to confidentiality if you have any concerns or questions.

Every therapist providing Services on the Platform is a registered and/or licensed (as applicable) and experienced therapist, counsellor, psychologist or social worker. Therapists must have a relevant academic degree in their field, at least 3 years of experience, and have to be qualified and credentialed by their respective professional organisation after successfully completing the necessary education, exams, training, and practice requirements as applicable.

Therapy isn’t appropriate if you’re in a crisis or emergency situation. If you are in a crisis and in need of urgent support, please contact your local emergency services. If you would like to speak to someone for advice or support at any time of the day or night, you can find a list of verified helplines here. Therapy may also not be suitable if you’re experiencing severe mental health issues. In some cases, Therapy will also not be suitable if you do not have a reliable internet connection or a device that can connect to the internet (unless you opted for asynchronous messaging and can access the platform). If your needs change during therapy your therapist will talk you through other organisations which may be able to help (e.g. signposting to crisis helplines), but it’s important to remember that you should also get back in touch with your University.

Contact us at support@talklife.co

You will be matched with a therapist based on your goals, preferences, and the issues you're experiencing. Each therapist has their own approach and areas of expertise, so it's important to find the right fit for you. If at any point you feel your therapist isn't suitable, you can request to be matched with a different one.

Please allow 1 working day for your BetterHelp email to come through. Once you’ve completed your therapist matching form with BetterHelp, you can be matched with a therapist within an hour. In some cases where you may have more specific preferences it may take up to a couple of days to ensure they can find you the perfect match.

Your first session is an opportunity to get to know your therapist and to begin to outline what you hope to achieve through your sessions. This may include any goals you want to work on. Your therapist will introduce themselves and explain their role as well as the structure of the sessions so you know what to expect. They will ask you about your current situation, your reasons for seeking support and any specific difficulties you want to address. Don't worry if you're not yet sure what these might be as your therapist is there to support and guide you through the process. You will also have the opportunity to ask any questions you might have.